Helpdesk — RAG-Driven Organizational Bot
A Persian RAG-based chatbot that helps employees find answers from official organizational knowledge, guides, and internal system documentation.
Live demoClientMaroon Petrochemical Company
Purpose
Reduces pressure on support teams by answering frequent employee questions, guiding users step-by-step, and centralizing access to organizational knowledge.
Key features
- Persian conversational interface
- RAG-based answers grounded in official documents
- Step-by-step guidance for non-technical users
- Connects to organizational guides, procedures, internal systems
- User dashboard for accessing agents, asking questions, sending feedback
- Admin dashboard for stats, users, chats, agents, knowledge updates
- Feedback-based knowledge improvement
- 24/7 availability
- Deployable on websites, internal portals, enterprise environments
- Specialized assistants for Word, Excel, PowerPoint, and internal systems